​IMPORTANT NOTICE - CHANGE OF SERVICES

We understand that this is a very difficult time for you and your family. We would like to offer reassurance that we will continue to offer psychological therapy and assessment. This service provision will no longer be face to face in the office but will be conducted via telehealth arrangements. We will send you a text message prior to your next appointment advising you of this, as well as an email with instructions for telehealth.

Here is some general information about Telehealth:

• Telehealth sessions will be conducted using a video conferencing platform. You will need to have either a computer, laptop, Ipad or phone which has camera capabilities. Some people use a webcam attached to their computer.
• Sessions that are voice only are not permitted.
• You will require internet access.
• You will need to set up a space which provides privacy during sessions and which minimises disruptions
• We will be using Zoom Health as the platform. It is secure and user friendly. Easy to follow instructions will be provided to you.
• It would be helpful to have your child practice with facetime, skype, zoom or any other camera-based interaction, prior to their first session on telehealth.
• Session structure will remain the same (including the requirement for parents to be present and involved).
• You will be required to read and sign new consent forms prior to engaging in Telehealth sessions. These forms will be emailed to you prior to your next appointment.

Here is some general information about payments:

• Payments will depend on your previous arrangements.
• NDIA clients will have payments invoiced or processed on their behalf as per usual. You will not be required to sign for service any longer. NDIA have changes to payment amounts and cancellation arrangements. These will be explained in the documents we send you prior to your next appointment.
• Private paying clients will have their payments processed on their behalf after each session. You will be required to provide credit card details during the telehealth consent process.
• Clients who previously claimed via Mental Health Plans will no longer be charged a fee. All sessions will now be bulk billed. We will process this bulk bill payment on your behalf after the session.
• Normal cancellation fees will apply. However, due to the number of clients currently in crisis we urge you to provide as much notice as possible if you need to cancel a telehealth session. We will be strictly enforcing cancellation fees to ensure people remain mindful of this.

We have always endeavoured to operate in accordance with guidelines and regulations and will continue to do so. Please be aware that the Government and other regulatory bodies are making changes very quickly given the unprecedented circumstances related to Covid-19. We will keep you informed of any changes to the arrangements outlined above.

The physical office will be closed from 26th March 2020. Please do not visit the office for any reason.
We would like to thank you for your understanding and patience whilst we transition to remote service provision. 

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Changing Lives through Support and Solutions

Are you struggling with behaviour and emotions?

We can provide intervention to help with a wide range of problems. We can offer help to figure out what the problem is, what is maintaining the problem and how to fix or manage the problem.

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Are you struggling with study or work?

We can provide cognitive, academic and behaviour assessments to explore factors that may impact learning and participation in the workforce.
Our service can provide treatment for problems such as under-performance, challenging behaviour, peer interaction difficulties and school/work refusal.

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Are you struggling with relationships?

We can provide support regarding a wide range of interpersonal difficulties including divorce and custody, abusive relationships and grief and loss.

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